Terms of Service

Your deposit and interviews

The deposit amount is shown on our website and at checkout. You pay one deposit per role type, however many candidates you select within that type. The deposit unlocks 14 days of interviews and is credited in full toward the placement fee when you hire.

Before you decide to hire, you may interview candidates, run live tests and set tasks as often as you need, with no additional charge. Artivate organizes these activities.

After you unlock interviews, we create a group with you and our team on Telegram or WhatsApp, using the app you use. We coordinate interview times in that group and send calendar invitations. We keep sending suitable candidates until you hire someone. After 14 days, you can unlock another 14 days of interviews with a new deposit, which is also credited in full toward the placement fee.

Interview attendance

If you fail to attend two or more scheduled interviews without notice, we may end your active search and your deposit is forfeited. This protects our candidates' time. Rescheduling in advance is always free.

Placement fees and payment

The placement fee is the amount shown for the placement on our website. Your deposit is credited in full toward that fee. When you decide to hire a candidate, the remaining fee becomes due and must be paid within seven calendar days, without deductions, plus any applicable taxes.

Custom search: You pay a deposit before we start. If we cannot present a candidate who meets the criteria agreed with you before the search, we return the deposit in full.

Candidate introductions and contact details

For 24 months from the first introduction, you must not hire a candidate introduced by Artivate outside our service, either directly or through an affiliated company. If you do, the full placement fee is due.

You must obtain Artivate's express written consent before obtaining a candidate's contact details. We release those details only after the placement fee has been paid in full. Obtaining them without that consent is a material breach of these terms.

Eight-week replacement guarantee

If a candidate leaves within eight weeks of their first working day, or stops meeting the agreed requirements within that period without fault on your part, we will provide a replacement at no additional charge.

To claim the guarantee, you must have paid the placement fee in full and notify us in writing within five working days of the event. The guarantee applies once per placement. It does not restart when a replacement begins work.

If we cannot find a replacement within 30 days of your notification, the full placement fee will become a credit toward a future placement. The credit has no expiry date and cannot be paid out in cash.

If a candidate never starts work after the placement fee has been paid, we will refund the placement fee in full.

Our obligation to provide a replacement ends if you fill the role through another source or withdraw it. The guarantee ends eight weeks after the original candidate's first working day; no new claims arise under it after that period.

Our role and your hiring decision

Artivate provides candidate introductions and recruitment coordination. We do not provide legal advice or onboarding services, and we do not guarantee a candidate's performance or continued employment. The replacement guarantee above remains subject to its stated terms.

You are responsible for checking each candidate's qualifications, references and permission to work. You make the hiring decision independently. To the extent permitted by law, Artivate is not liable for a candidate's performance or conduct.

Confidentiality

Candidate data, business information and Artivate's methods must be kept confidential throughout our business relationship and for 24 months after it ends.

Chatter subscription (beta)

The chatter subscription costs $100 per month, billed through Whop. It is in beta: features and limits may change.

Each subscription month includes 15 request credits. A credit is reserved when you send a request to a chatter. It is returned when the chatter declines or does not reply within 7 days. Unused credits expire at the end of the subscription month and do not carry over.

You can have at most 10 open requests at a time and open at most 50 chatter profiles per day.

We share a chatter's first name and contact details only after the chatter has accepted your request and agreed to share them. Until then you contact chatters only through your requests in Instant Match.

The subscription does not include a replacement guarantee and no placement fee is charged for chatters you hire through it.

You can cancel at any time. Your access and your remaining credits stay available until the end of the month you have paid for. Payments for a month that has already started are not refunded.

Beta accounts may start with a free trial of 14 days that includes 10 request credits. Unless you cancel before the trial ends, the subscription then continues at $100 per month with 15 request credits per month. Unused trial credits expire when the trial ends and do not carry over.

Governing law and jurisdiction

These terms are governed by German law. The courts in Augsburg, Germany, have exclusive jurisdiction.

Questions

If anything here is unclear before you pay, ask us first at contact@artivate.de